Authentication and Off-Campus Access Help
What is my User ID and password?
Admitted and enrolled students: use your Z-ID (zXXXXXXX@students.niu.edu) and password
Active NIU employees (faculty, staff, student employees): use your A-ID (aXXXXXXX@mail.niu.edu) and password. You already use your institutional ID/password combination to access O365 and Blackboard. The ID is a combination of letters and numbers unique to you (e.g. z1234567 or a1234567 or c60lxl2).
I don't know / need help with my User ID and password.
For help with your ID and password, please call the IT Service Desk at 815-753-8100. Password Assistance is available at Forgotten Password.
I've spoken with the IT Service Desk and my ID and password are fine, but I am still unable to login.
Several things can prevent you from authenticating, or from even accessing the authentication page. The most common obstacles are security measures, in particular firewalls. Our method of authentication for off-campus access to library resources (eg. article databases) utilizes a proxy server that assigns ports to virtual hosts whenever a resource is being accessed. Try lowering your security settings from "High" to "Medium" or temporarily disable your firewall. Your computer will not be at risk as long as you are using library resources. You can return your settings to "High" and enable your firewall when you're browsing sites other than NIU's.
Some locations (school districts in particular) use system-wide firewalls that may prevent you from authenticating via one of their computers. A possible work-around may require your system administrator to open a specific port or a range of ports in order to allow communication with our proxy server.
Off-Campus Access Help
I am unable to access databases linked on the Libraries homepage.
- Clear your browser's "Temporary Internet Files" (Cache), and "Cookies".
- If you are on-campus and are connected to NIUGuest via your device's WLAN connection, your location will be treated as if you were off-campus. To prevent this from happening please connect via NIUWireless and enter your institutional credentials.
- If you are connecting to the Libraries' website via NIU VPN, disconnect from the VPN. Close your web browser and re-start the web browser. Navigate to the Libraries' website and search for databases you want to access.
Password Assistance is available at Forgotten Password.